Return & Refund Policy

At Mythshine, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect item, please contact us and we'll do our best to make things right.

1. Return Eligibility

We generally accept returns within 30 days of delivery.

To be eligible for a return, the item must:

Be unused and in its original condition
Be in the original packaging, where applicable
Include proof of purchase or order information

Some products may not be eligible for return due to their nature.

2. Non-Returnable Items

The following items may not be eligible for return:

Personalized or customized products
Products made specifically according to customer-provided information
Items damaged due to misuse, improper installation, or normal wear and tear
Clearance or final-sale items, where applicable
Gift cards

If a product is defective or arrives damaged, please contact us even if it falls into one of these categories.

3. Damaged or Defective Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or significantly different from what you ordered, contact us within 7 days of delivery and provide:

Your order number
A description of the issue
Clear photos or videos showing the product and packaging

After reviewing the issue, we may offer a replacement, partial refund, full refund, or other appropriate solution, depending on the circumstances.

Please do not dispose of or return a damaged item unless we instruct you to do so.

4. Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

We will review the order and, where applicable, provide a replacement or refund at no additional cost.

5. Change of Mind

If you simply change your mind about a purchase, returns may be accepted within 30 days of delivery, provided the item meets our return requirements.

The customer may be responsible for return shipping costs unless the return is due to an error on our part or the product is defective.

6. Return Process

To request a return, please contact us at nguyenjoy2802@gmail.com with your order number and the reason for the return.

Do not send products back to the sender address shown on your package unless we have specifically provided return instructions.

Once your return request is approved, we will provide the appropriate return instructions.

7. Refunds

Once we receive and inspect the returned item, we will notify you about the status of your refund.

Approved refunds will generally be issued to the original payment method.

Please allow your payment provider additional processing time before the refund appears in your account.

Original shipping charges may be non-refundable unless the return is due to a defective, damaged, or incorrect item.

8. Exchanges

We may offer exchanges for defective, damaged, or incorrect products when appropriate.

For standard returns, an exchange may not always be available due to product availability. In such cases, we may issue a refund instead.

9. Late or Missing Refunds

If you have been notified that your refund was issued but have not received it, please:

Check your bank or payment account.
Contact your payment provider.
Contact your bank if necessary.

If you still have not received your refund, please contact us at nguyenjoy2802@gmail.com

10. Return Shipping

Customers are responsible for return shipping costs for returns due to personal preference or change of mind.

If the return is caused by receiving a defective, damaged, or incorrect product, we will determine an appropriate solution and may cover reasonable return shipping costs where applicable.

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Because orders may be sent to production or fulfillment shortly after purchase, we cannot guarantee that cancellation requests can be accommodated.

Once an order has been processed, produced, or shipped, cancellation may no longer be possible.

12. Important Note for Dropshipped Products

Some of our products are fulfilled and shipped by third-party suppliers or fulfillment partners. As a result, return procedures may vary depending on the product and shipping destination.

If a return is required, please contact us first so we can provide the correct return instructions.

Please do not return an item directly to the supplier or shipping address without receiving instructions from us.