FAQs

Ordering

How do I place an order?

Simply browse our products, select your preferred options, add the item to your cart, and proceed to checkout. For personalized products, please carefully review all customization details before placing your order.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. Because some of our products are made to order or personalized, changes or cancellations may not be possible once production has begun.

Can I personalize my order?

Yes! Selected products offer personalization options. Please enter your information carefully and double-check spelling, names, dates, and other details before submitting your order.

What if I entered the wrong personalization information?

Please contact us as soon as possible. If production has not started, we may be able to update the information. Once production has begun, changes may no longer be possible.

Products

Are your pajamas true to size?

We recommend checking the size chart provided on each product page before ordering. Sizing may vary between products, so please refer to the specific size chart for the item you are purchasing.

Will the colors look exactly like the photos?

We make every effort to display our products accurately. However, colors may appear slightly different depending on your monitor, phone, or screen settings.

Are ornaments ready to hang?

Most of our ornaments are designed to be ready for display. Please check the individual product description for specific details about the item.

Are personalized ornaments made to order?

Yes. Personalized ornaments are typically created specifically for each customer, so please make sure all customization details are correct before placing your order.

Shipping

How long does it take to process my order?

Processing times vary depending on the product and whether it is personalized or made to order. Please check the individual product listing for the most current processing information.

How long does shipping take?

Shipping times depend on the destination and shipping method selected at checkout. Estimated delivery times are provided as a guide and may be affected by carrier delays, holidays, weather, or other circumstances outside our control.

Do you ship internationally?

Shipping availability depends on the destination and the options available at checkout. Please check the shipping options during checkout to see whether we can deliver to your location.

Can I change my shipping address after placing an order?

Please contact us as soon as possible if you entered an incorrect address. We may be able to update it if your order has not yet shipped. Once an order has been shipped, we may not be able to make changes.

Returns & Issues

Do you accept returns?

Our return eligibility depends on the product and the reason for the return. Please review our Return & Refund Policy for complete details.

Can I return a personalized item?

Because personalized products are created specifically for you, they may not be eligible for return or exchange unless the item arrives damaged, defective, or incorrect. Please review our Return & Refund Policy for details.

What should I do if my order arrives damaged or incorrect?

We're happy to help. Please contact us as soon as possible with your order number and clear photos of the item and packaging. We'll review the issue and help determine the appropriate solution.

What if my package says delivered but I can't find it?

First, please check around your property and with household members or neighbors. You may also want to contact the shipping carrier for additional delivery information. If you still cannot locate your package, please contact us and we'll do our best to assist.

Customer Support

How can I contact Mythshine?

You can contact us through the contact information provided on our website. When contacting us about an order, please include your order number so we can assist you more quickly.

How quickly will I receive a response?

Our support team aims to respond as quickly as possible during our normal support hours. Response times may be longer during holidays, weekends, and periods of high order volume.

Still have a question?

We're here to help. Reach out to the Mythshine team and we'll be happy to assist you.